Contact us | GasLec Safety

WE'RE HERE TO HELP.

We work anywhere within the state of Victoria, if you have further questions regarding the compliance of your properties, contact our customer support team, to see if we can help you.

For non-emergencies and general inquiries, please fill out the form and we’ll respond as soon as possible.

MONDAY - FRIDAY
8:00am - 4:00pm

PHONE +61 3 9007 0904
EMAIL info@gaslec.com.au

FREQUENTLY ASKED QUESTIONS

Why are gas, electrical and smoke alarm safety checks necessary for my property?

Ensuring the safety and well-being of tenants is a paramount responsibility for landlords. The necessity of gas, electrical, and smoke alarm safety checks for rental properties arises from both a moral obligation and legal requirements set forth by the 2021 Residential Tenancies Act in Victoria, Australia.

How often are these safety checks required?

For the utmost safety and in line with regulatory requirements:

Gas and Electrical Safety Checks: Your property must undergo these checks every 24 months.
Smoke Alarm Checks: These need to be conducted more frequently, every 12 months, to ensure they are functioning correctly and offer the necessary protection in case of a fire.

Regular adherence to these timelines ensures that your property remains compliant and provides a safe environment for your tenants.

Is there a limit of how many gas appliances you can check and does this incur further costs?

No, there is no limit! At Gaslec Safety, we believe in comprehensive inspections to ensure the utmost safety for your tenants. We do not place a cap on the number of gas appliances we'll inspect at your property, and best of all, there are no additional charges for inspecting multiple appliances. Our commitment is to thoroughness and transparency, with no hidden fees.

Is there a subscription for your service?

No, there isn't a subscription model for our services. At Gaslec Safety, we believe in offering our clients the utmost flexibility. Instead of binding you to a subscription, we want you to choose Gaslec Safety as your preferred provider for maintaining compliance with the 2021 Residential Tenancies Act at your own discretion and convenience. Our commitment is to provide top-notch service whenever you need it, without any long-term obligations.

Can Gaslec Safety handle both residential and commercial properties?

Absolutely! Gaslec Safety is equipped to cater to both residential and commercial properties. While our services for residential properties are well-documented, we also have specialised offerings tailored for commercial establishments. For a detailed understanding of what we can offer for your commercial property, please contact our customer service team. They'll provide comprehensive information tailored to your specific needs.

How long does a typical safety check take?

The duration of a safety check can vary based on several factors, notably the size of the property and the specific safety checks being undertaken. On average, most of our visits for safety checks fall within a time frame of one to two hours. However, it's essential to understand that some properties, especially larger ones, might take slightly longer to ensure thoroughness and accuracy.

What happens if a safety issue is identified during the inspection?

Safety is our primary concern. If during our inspection we identify any safety issues, rest assured we handle them with the utmost professionalism and with safety at the forefront of our actions.

Communication: We maintain open and clear communication with relevant property managers and/or rental providers. It's crucial for you to be fully aware of the safety concerns that have been identified at your property.
Options for Remediation: Once a safety issue is flagged, we ensure that you're presented with all available options for remediation. This is so you can make an informed decision on the best course of action.
Dedicated Remediation Teams: We pride ourselves on our readiness to address safety issues. With our dedicated remediation teams on standby, we're able to provide solutions with a remarkably quick turnaround time.
Reducing Your Stress: Our aim is not just to ensure properties meet safety standards, but also to streamline the process for you. We understand the concerns that come with potential safety issues, and our approach is designed to alleviate your worries and ensure swift resolution.

Do you provide free replacements for faulty smoke alarms?

Yes, we do. At Gaslec Safety, we prioritise the safety of your tenants and the compliance of your property. As part of our smoke alarm safety check service, if we identify any faulty battery-operated or hard-wired smoke alarms, we will replace them at no additional cost to you. Our commitment is to ensure every property has fully functional smoke alarms to offer optimal safety and peace of mind.

Can I get a discount if I sign-up for your services, having multiple properties?

Absolutely! We understand the unique demands and responsibilities of rental providers with multiple properties. As such, we're pleased to offer a special discount to cater to your needs.

For rental providers with multiple properties (five or more), we offer a 5% discount on the following packages:

Gas, Electrical, and Smoke Alarm Package
Electrical and Smoke Alarm Package
Gas and Electrical Package

By choosing our services for all of your properties, you not only ensure consistent quality and safety across the board but also enjoy cost savings. As mentioned earlier - to make use of this discount, you must have five or more properties signed up to Gaslec Safety. If you would like to get more details, please reach out to our team.

Are your safety check services available in my area?

Our safety check services predominantly cater to the entire Melbourne metropolitan area. If you're located within this region, you can confidently make use of our services.

For properties situated in outer Melbourne areas, we might still be able to assist you. While our primary service area is the Melbourne metropolitan region, we do occasionally make exceptions for the outer areas based on specific considerations.

To discuss your options and determine service availability for your property's location, please contact our customer service team. They'll be more than happy to assist you with your inquiry.